1 Collecting personal information
Personal information is information that identifies you and that can be used alone, to contact you on-line or off-line. We may collect personal information from our online visitors during:
- creation of a personal profile;
- product, service and/or subscription orders;
- newsletter subscriptions, referral services, and other marketing surveys and email campaigns;
- warranty registration and requests;
- customer support and/or technical service requests;
- access to our products and/or services on social networks or other third party services;
- or otherwise through use of our software, mobile or online services where personal information is required for use and/or participation.
Information collected will vary depending upon the activity and may include your name, email address, phone number, home address, birth date, mobile phone number and credit card information.
We will retain your personal information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your personal information, please contact us at [email protected] There may be instances where we are legally required to retain your information.
2 Collecting non-personal information
Non-personal information, alone, cannot be used to identify or contact you. When you use our website and/or our online or mobile products and services, we may collect certain non-personally identifiable information for purposes including improving our products and services, troubleshooting bugs, providing services to you, facilitating the provision of software updates, and product support as well as communicating with you. The non-personal information collected may include demographic information including gender, age, zip code, information about your computer, hardware, software, platform, media, mobile device, including unique device IDs or other device identifiers, incident data, Internet Protocol (IP) address, network Media Access Control (MAC) address and connection. We may also collect other non-personal information such as username, scores and achievements, time spent using our products or services, click paths or data that you may provide in surveys. We may also receive information from third parties in connection with market and demographic studies and/or other data that we use to supplement personal information provided directly by you.
2.2 Internet log files
WHEELA Europe and other third parties may maintain log files which contain IP addresses. An IP address is a numeric address that may be assigned to your computer by your Internet Service Provider. In general, we use log files to monitor traffic on our websites, to troubleshoot technical problems and authenticate users’ entitlements to our products. In the event of user abuse of our websites, however, we may block certain IP addresses.
2.3 Analytic tools and other third party technologies
We might use our own proprietary analytic metrics tool and other third party analytics technologies to collect information when you use our online products and services and/or our website. These tools and technologies might use server log files, web beacons, cookies, tracking pixels and other technologies to collect and analyze certain types of information, including cookies, IP addresses (including for purposes of determining your approximate geographic location), mobile or other hardware device ID or other device identifiers, browser types, browser language, information passed from your browser (if any), referring and exit pages, and URLs, platform type, click information, information about your media, peripheral hardware, software and/or applications installed on your machine and/or device, domain names and types, landing pages, pages viewed and the order of those pages, advertising conversion rates, the date and amount of time spent on particular pages, other Internet and website usage information, date and time of activity on our websites, information about how our products or services are used, including metrics and statistics, feature usage and purchase history, as well as unique hardware identifiers such as MAC Address, mobile unique device ID (if applicable) and other similar information.
The third party analytics companies who collect information on our sites and/or our online and mobile products and/or services, and other similar companies like Facebook, may combine the information collected with other information they have independently collected from other websites and/or other online or mobile products and services relating to your activities across their network of websites as well as online and/or mobile products and services. Many of these companies collect and use information under their own privacy policies.
3 Using your information
We use your information to fulfill your specific requests, purchase orders and to send you purchase confirmation and other account-related information. In addition, the personal information you provide will allow us to send you messages about new products, features, enhancements, special offers, upgrade opportunities, contests and events of interest. You may also later opt out of such communications sent via email.
Otherwise, we use the collected personal and non-personal information, both individually and combined together, to better enhance your user experience, improve our products and services, understand the behavior and preferences of our customers, to troubleshoot technical problems, to serve advertising, for authentication purposes, to enforce our Terms and Conditions, to ensure proper functioning of our products and services as well as to help improve them. In addition, we combine non-personal information with personal information, such as an email address, for purposes such as providing excellent customer service, administering loyalty programs and tailoring our communications, offerings, or website to you.
4 Sharing your information with third parties
We will never share your personally identifiable information with third parties without your consent. We may, however, share non-personally identifiable, aggregated and/or public information with third parties. We might employ third party contractors to collect personal information on our behalf to provide email delivery, product, prize or promotional fulfillment, contest administration, credit card processing, shipping or other services on our sites. When requesting these services, you may be asked to supply your name, mailing address, telephone number and email address to our contractors. We might ask some third party contractors, such as credit agencies, data analytics or market research firms, to supplement personal information that you provide to us for our own marketing and demographic studies, so that we can consistently improve our website and products to better meet our visitors’ needs and preferences. To enrich our understanding of individual customers, we tie this information to the personal information you provide to us.
We may also access and disclose personal information, including personal communications, in connection with report abuse functions in our products and services, to enforce legal rights and comply with the law, or to comply with an order from a government entity or other competent authority, or when we have reason to believe that a disclosure is necessary to address interference with our rights, property, operations, users or others who may be harmed or may suffer loss or damage, or when we believe that disclosure is necessary to protect our rights, combat fraud and/or comply with a judicial proceeding, court order, or legal process. Note that certain publically available information you post and communicate on our and third party sites and services is public information for which you have no expectation of privacy.
5 Storing personal information
6 Protection of your personal information
We will make commercially reasonable efforts to protect your personal information and ensure the security of our systems. When you enter sensitive financial information (such as a credit card number) on our order forms, we encrypt the transmission of that information using commercially reasonable methods. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. We cannot guarantee that your information will not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. We cannot assume responsibility or liability for unauthorized access to our servers and systems. WHEELA Europe, or the affiliated web/server host(s) company(ies) shall not be held responsible for any cyber attacks, or attack on your personal information. We shall not be held responsible if your personal information is compromised and/or stolen from you. Personal information is defined as any data submitted through our website. Knowing this, you will enter data through our website at your own risk.
7 Editing your account information
You can correct or update your account information at any time by navigating to http://www.wheela-scootbike.com/my-account/ and logging to your account. Should you be unable to log in or wish to have your account(s) deactivated, contact us at [email protected] We will be update or remove your information as appropriate. We may still retain your information in our files however, to resolve disputes, enforce our user agreement, and due to technical and legal requirements and constraints related to the security, integrity and operation of our websites.
8 Third party sites
9 Products offered in partnership with third party(s)
10 Intellectual property
You may choose to submit comments, suggestions, or ideas about our Products or services, including how to improve the Products or services. By submitting any such comments, suggestions or ideas, you agree that your submissions are voluntary, gratuitous, unsolicited, and without restriction and will not place WHEELA Europe under any fiduciary or other obligation. WHEELA Europe may use, copy, modify, publish, or redistribute the submission and its contents for any purpose and in any way without any compensation to you. You also agree that WHEELA Europe does not waive any rights to use similar or related ideas previously known to WHEELA Europe, developed by its employees, or obtained from other sources.
11 Governing law and jurisdiction
Effective Date: 23.4.2016